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Intercom
Connect Intercom to sync customer conversations.
Track customer messages and conversations to monitor engagement.
- Go to Settings → Integrations
- Click Connect next to Intercom
- Authorize in Intercom
| Setting |
Options |
| Conversation Sync |
All, Active only |
| Include Notes |
Yes/No |
| History |
30, 90, 180 days |
| Intercom |
Karolina |
| Conversations |
Message threads |
| Contacts |
Contact linking |
| Tags |
Account tagging |
| Teams |
Assignment tracking |
View in account timeline:
Intercom Conversations
Mar 18 - Conversation with [email protected]
Topic: Feature question
Status: Resolved
Response time: 2 hours
Mar 15 - Conversation (2 messages)
Topic: Onboarding help
Status: Open
| Factor |
Impact |
| Response time |
Monitored |
| Conversation volume |
Tracked |
| User ratings |
Positive if good |
| Issue |
Solution |
| Auth failed |
Reconnect Intercom |
| Missing conversations |
Check sync settings |
Last updated on July 14, 2026
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