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Common Issues
Troubleshooting Overview
Common issues and solutions.
| Channel |
Response Time |
| In-App Help |
Instant |
| Email Support |
24 hours |
| Enterprise Support |
4 hours |
| Phone (Enterprise) |
Immediate |
| Issue |
Solution |
| Forgot password |
Reset at login |
| SSO not working |
Check IdP status |
| Account locked |
Contact admin |
| 2FA not working |
Use backup codes |
| Solution |
Steps |
| Clear cache |
Browser settings |
| Try incognito |
Test without extensions |
| Check status |
status.karolina.ai |
| Refresh page |
Cmd/Ctrl + R |
| Check |
Action |
| Integration status |
Green light? |
| Permissions |
Reconnect if needed |
| Sync logs |
Check in settings |
| Manual sync |
Try force sync |
| Issue |
Solution |
| Duplicate accounts |
Merge in settings |
| Missing data |
Check integration |
| Can’t edit |
Verify permissions |
| Wrong health |
Review signals |
| Issue |
Solution |
| Connection failed |
Reconnect OAuth |
| Data missing |
Check scopes |
| Sync stuck |
Manual sync |
| Rate limited |
Wait, retry |
| Issue |
Solution |
| Not running |
Check if enabled |
| Wrong accounts |
Verify filters |
| Too slow |
Optimize steps |
| Failing |
Check logs |
Last updated on July 14, 2026
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