Support

Support

Get help when you need it.

Support Options

Self-Service

Email Support

In-App Support

Access from Karolina:

1. Click ? in sidebar
2. Chat with support bot
3. Or request human help

Phone Support

Enterprise only:

• Dedicated support line
• Priority routing
• 24/7 for critical issues

Creating a Support Ticket

What to Include

How to Submit

1. Email [email protected]
2. Or use in-app chat
3. Or use portal.support.karolina.ai

Enterprise Support

Dedicated Success Manager

Your CSM can help with:

• Feature questions
• Best practices
• Onboarding guidance
• Strategic planning

Priority Queue

Enterprise tickets are:

• Assigned immediately
• Responded to in 4 hours
• Escalated if needed

Custom Support

Special arrangements:

• Dedicated Slack channel
• Regular check-ins
• Quarterly reviews
• Executive sponsorship

Community

User Community

Join our user community:

• Share tips and tricks
• Learn from others
• Feature requests
• Best practices

Access: community.karolina.ai

Feedback

Share feedback:

• Product feedback: feedback.karolina.ai
• Feature requests: community.karolina.ai
• NPS surveys: Sent periodically

Status Page

Check service status:

• status.karolina.ai
• Incident notifications
• Maintenance windows
• Historical uptime

Training

Resources

Onboarding Support

For new customers:

• Guided setup wizard
• Starter training
• Success checklist
• Check-in calls