Zendesk

Zendesk Integration

Connect Zendesk to sync support tickets.

Overview

Track support ticket volume and sentiment to inform customer health scoring.

Setup

Prerequisites

• Zendesk admin access
• OAuth app configured

Step 1: Create OAuth App

1. In Zendesk, go to Admin → Apps and integrations → APIs → Zendesk API
2. Click OAuth Clients tab
3. Click Add OAuth client
4. Fill in:
   • Name: “Karolina”
   • ID: karolina
   • Secret: (generate)
5. Redirect URLs: https://api.karolina.ai/integrations/zendesk/callback
6. Save

Step 2: Connect in Karolina

1. Go to Settings → Integrations
2. Click Connect next to Zendesk
3. Enter your Zendesk subdomain
4. Click Connect
5. Authorize in Zendesk

Configuration

Subdomain

Enter your Zendesk subdomain:

yourcompany.zendesk.com
→ Enter: yourcompany

Sync Settings

What Syncs

Ticket Display

View in account:

Support Tickets

Open (2)
• #1234 - Login issues (High) - 2 days ago
• #1235 - Feature request (Low) - 1 day ago

Resolved (15 this month)
• Average resolution: 4 hours
• CSAT: 4.5/5

Health Impact

Support tickets affect health score:

Troubleshooting